Federal Communications Commission
45 L Street NE
Washington, DC 20554
Phone: 1-888-225-5322
Videophone: 1-844-432-2275
54Fax: 1-866-418-0232
T‑Mobile (Metro) Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone
Re: Metro® by T-Mobile - Affordable Connectivity Program (ACP) SCAM
"TRUE 5G" Cell Phone Account # 314-665-8485 – unlimited plan
"TRUE 5G" Home Internet Account # 314-448-1837– unlimited plan
Dear People,
Metro® by T-Mobile is running a SCAM. I signed up for Cell Phone Account # 314-665-8485 – unlimited plan. December 2021 - $25/month. I have been "auto paying" for the last 15 months no problem. I liked the service I paid automatically.
No Problem.
I signed up for a T-Mobile "TRUE 5G" home internet service in May of 2022 - $50/month. I have been "auto paying" for the last 10 months no problem. I liked the service I paid automatically. I investigated the Affordable Connectivity Program (ACP) for my T-Mobile home internet service told it was not available.
No Problem.
I signed up with AT&T via the Affordable Connectivity Program (ACP) but the AT&T service could not come up to "TRUE 5G" standard. I canceled with AT&T, to preserve my ACP benefit.
Metro® by T-Mobile then sent me a text message offering me "TRUE 5G" with the potential for an ACP benefit. I signed up for the additional "TRUE 5G" Home Internet service with Account # 314-448-1837– unlimited plan, as referenced above.[1]
I established the cost of my NEW service with the Metro® by T-Mobile as follows:
"TRUE 5G" Cell Phone Account # 314-665-8485 – unlimited plan $25.00
"TRUE 5G" Home Internet Account # 314-448-1837– unlimited plan $50.00
- Affordable Connectivity Program (ACP) ($30.00)
- TOTAL DUE monthly $45.00
I checked my account due on the Metro® by T-Mobile app. They say that I will owe $55.00/month. That is $10/month more than I had discussed with the Metro® by T-Mobile salesperson. The store personnel tell me they can do nothing, *611 information tells me they can do nothing.
The Metro® by T-Mobile SCAM asserts three factors to improve their TAKE (i.e., profit). The first SCAM is that every Affordable Connectivity Program (ACP) program participant must use the ACP on their cell phone service. The second SCAM, the ACP is only applicable to the FULL non-promotional list price for cell service price of $30/month, no matter any current, prior, or ongoing price the participant is otherwise entitled to. This should be my prior and ongoing price of only $25/month, as stated in the above accounting. The third SCAM is apparently the result of this being a new account payment to establish auto pay of $5/month, this despite the prior two accounts being established originally and ongoing autopay without any objection or added cost.
Now the current agreed contract amount for the two services ought to be $45 not the $55 currently asked. I am making a record of the current agreed contract amount of $45 and asking that the billing about be adjusted accordingly.
Acknowledging that the Metro® by T-Mobile SCAM could benefit from any BUREAUCRATIC delay in establishing facts - I am asking for a credit on the current amount due of $10/month. And an ongoing contract amount of $45/month with the Affordable Connectivity Program (ACP) ($30.00) paid by others.
My complaint is an over payment to the Metro® by T-Mobile SCAM of $10 per month. Being a retired fixed income recipient of the ACP benefit - every penny counts. I want my rate adjusted to $45/month on going for the "TRUE 5G" Cell Phone Account # 314-665-8485 and "TRUE 5G" Home Internet Account # 314-448-1837 with an ACP benefit.
Now I have spent hours on the phone and hours at the store trying to effect FAIRNESS I describe. I now escalate to formerly requesting Federal Communications Commission assistance to resolve this issue per the website ( https://consumercomplaints.fcc.gov/hc/en-us/articles/4412582232980-Need-Help-with-an-Affordable-Connectivity-Program-ACP-or-Emergency-Broadband-Benefit-EBB-complaint- ) .
If there is anything further, please let me know.
Thank you in advance.
David G. Jeep
cc: www.DGJeep.com
file
[1] I was forced to go through what has been a very laborious process, to re-establish "TRUE 5G" T-Mobile home internet via the same T-Mobile hardware, software and network.
Thanks in advance...
"Agere sequitur esse" ('action follows being')
David G. Jeep, Federal Inmate #36072-044 (formerly)
www.DGJeep.com - Dave@DGJeep.com
Mobile (314) 514-5228 leave message
David G. Jeep
1531 Pine St Apt #403
St. Louis, MO 63103-2547
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